Comments on: Book Review: Getting NAKED

By: sell textbooks online

sell textbooks online — Tue, 04 May 2010 14:33:03 +0000

This certainly sounds like a book I would enjoy. I do like it when the characters reiterate themselves. I need a good book for the beach as well!

By: Industry News

Industry News — Sun, 02 May 2010 15:21:45 +0000

Fear being the operative term here. Eliminating fear on as many levels as possible is key to ultimate success in many, many aspects of your existence.

By: Mike King

Mike King — Sat, 01 May 2010 01:45:11 +0000

@Vincent – thanks for the highlights and reminders from someone who obviously knows about customer service and loyaty from that experience.

@Richard – Hmm, I’ve not heard of that one yet so will have to look it up to see if it catches my interest. Thanks for the recommendation.

@Jean – He definitely does a great job of these fables, I enjoy all of his books, just finished another one actually I’ll publish a review on soon. Its been quite useful in work and simple to help in dealing with people better for relationships if you want to please others.

Thanks David for the comment and support!

By: davidburkus

davidburkus — Tue, 27 Apr 2010 18:14:54 +0000

Love all his fables. I’ll have to check it out.

By: used tires

used tires — Tue, 27 Apr 2010 11:48:36 +0000

Lencioni puts a concept into the form of a fable. It’s an unique approach and he’s able to pull it off nicely. At times the approach can get a bit lengthy, I do find that it allows the author to do his job well. Most specifically, it enables him to draw important contrasts between how most people do things and his approach of a prescribed way of doing things.

I’d recommend this book highly if you work in or manage a professional services firm or are interested in overall career development. I believe that if we had more people in the executive world who looked at relationships in this way, more business engagements would have more success.

Till then,

Jean

By: Richard | RichardShelmerdine.com

Richard | RichardShelmerdine.com — Tue, 27 Apr 2010 08:47:37 +0000

I love a good story. Reminds me of the book “The Monk Who Sold His Ferrari” which I’d highly recommend to you.

By: Vincent Nguyen

Vincent Nguyen — Tue, 27 Apr 2010 06:46:52 +0000

Interesting post about client relationship Mike.

I have been in retail as early as 14 yrs old. A customer will always smile whenever you give genuine assistance and asking for nothing in return except maybe customer appreciation for the value added service.

Sometimes you gain customer respect and loyalty by admitting its your fault but are willing to rectify the problem immediately.

“Do the dirty work – Be willing to take on needs of the client regardless of the level of the work and do it humbly to earn gratitude and loyalty”

Great Principle- This allows the customer to sometimes empathize and understand what it takes to keep a customer satisfied