Author : Patrick Lencioni
This book is another to add to Lencioni’s great collection and this one tackles employee satisfaction and job fulfillment. A topic not easy to write a story around I’m sure yet Lencioni does it again with his usual collection of strong characters and an interesting plot to demonstrate that a complex business issues such as employee satisfaction can in fact, be outlined and modeled. The story itself is about a retiring CEO who finds himself mindlessly bored without some problems to fix in his retirement and ends up committing into a little local restaurant wanting to help turn it around from a place of misfit employees who really don’t care or even like their work to a thriving business and environment where those same employees not only like their jobs, but also learn to excel at them and maintain the desire to do well in their roles on their own.
I think the book is worth reading for anyone leading or managing in a company with employees and for anyone who works in a cubicle environment or any work environment where they really don’t feel a passion for their work, but don’t know why. This book will help develop that level of engagement needed to excite employees and to teach some basic principles that work at all levels of an organization to make improvements in work culture and environment.
If you haven’t read any of Lencioni’s books, you are missing out on his fantastic fables and story telling he has become one of my favorite authors because of that. I find I learn so much from his books and he drives home specific models and applications of the model through examples that it is easy to have applicable take aways from his books. This one covers a simple model to use for recognizing the 3 signs of a miserable job:
- Anonymity - people need to understand their jobs are important and necessary for the business and for other people or clients in the business.
- Irrelevance - a danger when an employee does not know why their job is important, what impact it has or why it matters as some contribution to others.
- “Immeasurement” – when people do not know how or simply do not measure their own outputs in their job, they cannot have a high level of job satisfaction since their is no output realized.
With the high ratio of dissatisfied and unhappy workers in today’s workforce, I think this book is really important for managers, team leaders, executives and anyone with the ability or desire to drive some change, make a better workplace for themselves and colleagues and to understand some of the important factors that do make a job more enjoyable. Lencioni’s story is one I’m sure many can relate to because of the dynamic characters and I especially like the point of irrelevance. The way his characters solve this is by looking not at what a person’s job does for themselves, but how it contributes to others people in their work or to clients. Encouraging people to measure the impact they have on others and empowering them to seek ways to contribute to a clients life in some simple yet impactful way, really sends a strong message about how people work and how they think about people in their roles. So, I encourage you get this book and any other of Lencioni’s books (here are my other book reviews of Lencioni’s work), as they are all wonderful stories and train each subject very well.
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