Working as a manager or leader in any workplace leaves a lot of room to influence other people.  And shouldn’t that include then some specific coaching and discussion to help others improve their role and work results?  I certainly think so and I also think that every person in a leadership or supervising role should be expected to learn about coaching in the workplace.  If coaching were better understood and used on a regular basis, the results of whole teams and companies could be drastically improved given some time.

Coaching in the workplace is something I’ve practiced for a number of years through managing others and it is now one of the most effective ways I have to develop people for higher level roles, better performance and to address weaknesses getting in their way from being as effective as they could be.  I originally learned the model I use now for coaching from Manager Tools at one of their effective manager conferences.  I can’t stress the value enough of their many free podcasts and training for managers.  These models and tools create a foundation for coaching that works reliably and you then only need to tweak it to fit your style, your methods for your workplace and to adjust each session of course to the person you are coaching, the most important part of course.

Uncovering Goals through Questioning

Questioning is a tool, unfortunately overlooked and under studied which can help you tremendously in coaching others.  Learning to use probing questions and digging deeper with the 5 common W questions, you can get to the root of motivations or problems to uncover the real goals the other person might have.  Its often easier to determine some simple goal or short term item that you can coach a person for, but if it has an underlying motivation and meaning that has more impact and value to the other person, it is worth using questions to uncover that.  I have 3 previous articles on questions, all can really help in coaching:

• Better Communication: Using Questions Regularly
• Using the 5 W Questions to Improve Your Training
• Open Ended Questions Make Better Conversations

The Coaching Model

The model that Manager Tools is best described in their podcasts mentioned above.  It is essentially a series of 4 steps toward achieving the coaching goal.  They are:

1. Set a Goal
2. Brainstorm the Resources
3. Create an Action Plan
4. Act towards the Goal

Tailor Coaching To the Individual

Coaching only works if it is specific to an individual and the same coaching plan will never work for everyone.  The brainstorming and even the goal could be the same, but each person will have their own action plan and steps to achieve their goal.  This is because you need to let the action plan be something that works specifically for the individual you are coaching.  For example, just because I know I can easily learn content from reading a book by some subject matter expert, I know this doesn’t work for everyone and reading a book in a coaching plan might be more discouraging to some individuals than it is helpful.  Some people will need to learn by trial and error, some by courses or training, some self taught, some through experimentation, research or by hearing stories and reacting emotionally to some method.  Everyone will have their own style and its your job as the coach to tailor the coaching to find the methods that work best for the individual and then incorporate that method for them to practice and learn most effectively.

Posted by Mike King under Business | 3 Comments »

I am happy to provide another great guest article, this week by James Lee, who is a promotions and marketing analyst for small businesses.  Please provide any comments below and I hope you enjoy his article!

My mom was a huge fan of the late, great Gourmet magazine, a culinary monthly full of complicated recipes that took time to prepare and cook. Her favorite column in Gourmet, though, was Gastronomie Sans Argent or, translated from French, “Cooking Without Money.”  Its recipes involved only fresh ingredients prepared by simple methods. These recipes did not include expensive ingredients like saffron and truffles!  Communicating your marketing message is the same way. You don’t need to spend a fortune as long as you keep the message fresh and simple.

Here are some tips I’ve picked up through research and experience and from clients to get your message to the table sans argent. You can try them a la carte or pair them with an event you have spent money on — a trade show, an opening, a open house, a giveaway — to extend the life of your event, for nearly free.

Write

If you are like most business owners, you have a website and may even have started a blog, but you update your blog a few times per year, if at all. Why? Because although blogging is free, writing takes time and time is money – more so than ever when you are running a business. But we know that a regularly updated blog can help to bring traffic and interest to your website – and consequently your business. One of our clients alerted me to a simple solution: write shorter posts. Sounds simple, doesn’t it? Keep your posts short, sweet, and daily. If you can’t think of anything to write about, post a quote of the day, or a picture of the day. You can even make these posts on the run, from your phone. WordPress has a mobile plug-in (http://wordpress.org/extend/plugins/mobileadmin/), and so do most other blogging platforms. Or post via email using Posturous (https://posterous.com/) or your blogging platform’s email protocol (here is the one for WordPress: http://codex.wordpress.org/Post_to_your_blog_using_email).

A quote of the day sounds silly. But if you also tweet it, and share it on your Facebook page, you’d be surprised how many Twitter followers and Facebook likes you’ll get just by sharing quotes that people find either funny or inspirational. People will print them out and tape them to office bulletin boards.

Writing an e-newsletter will also help to keep your business name in front of subscribers. But if you try this route, don’t overdo it. One newsletter a month is usually enough to remind subscribers that you exist, without irritating them into unsubscribing. Also, be sure to give your subscribers a reason to open your emails. Try including a coupon or special deal in every newsletter.

Microblog

If your blog posts will always be super-short, you might want to try microblogging instead. Microblogging sounds complicated, but if you use Twitter, you are already microblogging. You may want to branch out, though, into Tumblr (http://www.tumblr.com), or even smaller microblogs such as Plurk (http://www.plurk.com) or Jaiku (http://www.jaiku.com). Microblogging is easy to do on the run, from your phone. Tumblr will even let you phone in an audio post. You can also microblog by email with Posturous. To build up an audience for your microblog, follow other microbloggers – they will tend to follow you back, and their followers may follow them to you.

One caution: there are a plethora of microblogging sites these days – but not all microblog networks reach the same demographic. Choose your microblog venue or venues carefully, choosing the one that best suits your customer base. There are even microblogs geared to specific geographic areas, such as Sina Weibo, a Chinese microblogging site.

Shoot

Video. With your camera or your phone. One option is to shoot video at community events that your business participates in – that way, suddenly, anyone who attended the event has a reason to visit your website. Or make videos about your expertise or experience in your niche. Provide a link to the video in your e-newsletter or e-blasts to keep your message going. You may want to post the video to YouTube as well. Or sign up for your own free YouTube channel.

Another creative option that works well for certain kinds of businesses is to add a live webcam feed to your website. This works well if your business is often mobile. For example, some cruise ships have webcams mounted on the front of the ship. But even if you are not running a cruise line (let’s face it, most of us aren’t), you can still put a webcam in your place of business. For businesses in locations that are big tourist destinations, a fun option is to train the webcam on your view of the local scenery: mountains, a local park, whatever is scenic and can be seen from your workplace. (I wouldn’t focus a webcam on the inside of your business – that just makes customers edgy, as if you think you are about to be robbed.)

Connect

For some people, using social media becomes a second job. Some people (Charlie Sheen springs to mind) hire social media interns to promote their businesses. But we can’t all be Charlie Sheen, and some of us have enough to do just running our businesses. Do connect, but find ways to do it that don’t cause social media to eat up your entire day. Set up your blog to automatically tweet or otherwise microblog itself, and post itself to Facebook. Or save time by writing a day’s worth of tweets or microblogs at once, and use a tweet scheduler such as Autotweeter (http://www.autotweeter.in) or HootSuite (http://hootsuite.com) to set up the tweets for certain days and times (11 a.m. and 4 p.m. are good, high traffic Twitter times). If you want to tweet a business event or sale, you can set up all your tweets for weeks in advance, if you choose to – after all, you know what date you have chosen for the event.

Free advertising

Advertising doesn’t have to cost a fortune. First, there are the old standbys, the free listings you can get in directories that are all over the Internet starting with Yellow Pages. Make sure your business is in them all, with up-to-date address and phone information, a map, and, most important, your URL. Yahoo offers free classifieds, and you can always advertise on Craigslist. It’s not only free. It’s popular for people looking for a specific item, or sometimes just browsing in the miscellaneous section.

But don’t stop with the old standbys. Try making an effort to comment at all the websites and blogs that you visit regularly. Each time you comment, include your website URL (most comment forms will ask you for it, but they may not publish it with the comment, so add the URL line under your signature). Make sure that your comment is worthwhile, so that it stays up and is not flagged as spam. You’ve just created a link that will drive traffic back to your website!

James Lee is a promotions and marketing analyst for small businesses. James has been researching and writing for Amsterdam Printing’s Small Business Promotions for the past several years. He has owned small businesses and his work with Amsterdam Printing is focused on assisting small businesses use personalized promotional materials such as apparel, pens, calendars and mugs for marketing purposes.

Posted by Mike King under Business | 15 Comments »

This is a guest post by John Williams.

NOTE:  I, Mike King have no affiliation with John or his company.  I welcomed a guest post from him solely on his comments and messages to me about this blog with some sample writing which i liked and still do.

HOWEVER, since posting this, I’ve received many messages and warning about his work I wanted to put this warning at the top for people to read ALL the comments at the end of this article about John before following his advice.  This is not first hand knowledge from me, so I am leaving the post up, but please consider the comments and find out the truth before following this advice.

Ever hear about companies that were started on a shoestring? Well, there are more of them than you might think. In fact, most people would be surprised at the humble beginnings of what are now some of the largest businesses in the world.

Here’s a good trivia question: Name two giants of today’s technology industry that were literally started in a garage. Give up? Well, in 1975, Bill Gates and Paul Allen began writing a BASIC programming language for Altair computers out of a garage. They expanded their repertoire and began creating products for the software market, specializing in operating systems for the growing personal computer industry. Their company, Microsoft, is now an industry icon. So is Apple, which believe it or not also originated in a garage—the very same garage where Steve Jobs and his partners built the first prototype of a personal computer that would later evolve into the highly popular Macintosh line. Since that time, Apple has grown from a struggling startup into a full-fledged industry staple employing nearly 50,000 workers and generating over 14 billion in annual revenue.

Other large companies which are well known today had equally humble origins. The Mattel toy company got its start in the 1940s when one of the founders of a small Southern California picture frame business was inspired to make doll furniture from leftover scraps of wood. In 1948, a young fisherman rented a storefront for $300 and opened a small bait & tackle fishing supply store which soon evolved into Dick’s Sporting Goods.

The moral of the story: you don’t necessarily need a lot of start-up capital and a large footprint to make it big. In fact, a lot of people have misguided ideas about what it takes to start a business. The biggest key to success is not money or real estate at all—it is the dynamic combustion you get when you start with an idea and infuse that idea with the passion and drive to make it all work. Yet some would-be entrepreneurs are slaves to their own misconceptions. Here are five of the most common myths you run into surrounding business start-ups:

Myth #1: You need a lot of employees.

Always remember that your best employee is you! At some point in time, it may be a good idea to do some aggressive hiring but be wary of doing too much too soon. What you need in the beginning is not quantity but quality. That quality comes from you and maybe those that are close to you. Many top corporations started out as family businesses. Involving your family in your business as joint owners can be a great idea because you automatically start out with a leadership team which is dedicated, dependable, and trustworthy. And they are also personally vested in the business. The largest management expense in any business is usually employee salaries. So keep these as low as possible, especially in the beginning stages of the business venture.

Myth #2: You need to do everything yourself.

Now let’s look at the other side of the coin. Just because you don’t have a lot of employees, don’t think you need to fly completely solo either. You can’t do it all yourself and lurking in the background is always a burnout danger which you don’t want to be messing with. But there are smart ways of finding help. For one thing, you can outsource certain functions of your business (for example, marketing and phone support) to skilled yet relatively inexpensive specialists. In general, it is always smarter and cheaper to contract a function out as opposed to taking on permanent employees. You aren’t stuck with someone on your payroll and you have the flexibility of matching your costs to job performance.

Another good rule of thumb to consider when it comes to outside help is enlisting partnerships. When you hire an employee, they give you their time in return for their salary. But when you take on a partner, you get not only his time but also his personal commitment to the venture because he is vested in the business like you are.

Myth #3: The obstacles you see in front of you are immovable.

Make no mistake: there will always be roadblocks. But the true entrepreneur is the person who can find ways around them or through them. Very often the obstacles you see are more movable than you think. Remember, almost anything can be negotiated. Successful bartering is a skill, to be sure. But it is a skill worth learning and practicing.

Myth #4: You need to keep things the same and always stick to the way you do things.

One of the most prominent traits of a successful business is an ability to reinvent itself. When Netflix started out, it was strictly a mail-order business, where DVDs were mailed to customers. Yet its founders chose the name Netflix because they foresaw that eventually movies would be delivered over the Internet. They were astute enough to realize that change is inevitable and that their company would need to adapt to an ever-changing market. Never assume you can stay stuck in the sand. Flexibility is essential. Remember, your creativity is what you relied on to start your business so keep relying on it to carry you through.

Myth #5: Money is the motivator.

If your principal passion is the lure for the buck, then you will probably fail. The most successful entrepreneurs are those who start a business in a field they are already passionate about. To these people, financial profit is secondary. The pride and satisfaction of achievement in something they really care about is what drives them and in turn drives their customers to them. Successful business people also realize the value of free giveaways. Sure, some profit is lost initially but the long-term gain in terms of buzz about their product and word-of-mouth publicity more than makes up for it. When people do something primarily because of a love and passion for what they do, success usually follows in a business start-up.

Creating and developing a business often leads to wealth. But it doesn’t have to start out that way. Despite common misperceptions, the keys to success don’t lie in startup capital but instead in large doses of passion, perseverance, and dedication. Once you know the common myths and are able to debunk them, the road to success as an entrepreneur can become a whole lot clearer.

John is a veteran of over two decades in the advertising industry. He has published extensively on branding and now shares his thoughts and works in logo design.

Posted by Mike King under Business | 11 Comments »

I have written a guest post about recognizing talent for Karl at WorkHappyNow.com.  It is called,

5 Ways to Recognize and Utilize Talent

Karl runs a great blog there and one with so many excellent tips about enjoying your work and work related improvements, I definitely encourage each of you to not only read my guest post there, but explore his site some more as well.  I have featured many of Karl’s posts in my resource lists and he continues to provide great content and will definitely help you enjoy your work more!!  Please join me with any comments at the linked page above.

Posted by Mike King under Business | No Comments »

The following is a guest post by Ripley Daniels.  I’m sure any of you who travel or even if you are very active and mobile in your own community will find these tips useful!

Working while traveling is telecommuting, but taken to a whole new level. You’ll have to develop work arounds to help you deal with fluctuating email and Internet access, and if you travel internationally, you’ll want to bring a nice set of international outlet converters along (yes, you’ll need different converters in different countries). You’ll have to keep track of colleagues working in different time zones while coping with jet lag yourself. And you’ll want to do all of this while traveling light. Here are a few tips to keep you on track and help you to avoid making yourself crazy:

Travel Light

All travelers are happier if they have less to carry. It just works that way. Moreover, airlines will charge you overage fees if your luggage is too heavy – i.e., if you’ve stuffed it full of books and papers. The solution is to pack whatever you can in lightweight electronic format. Scan the papers you need to bring along into pdf format (and back them up in some kind of Cloud format that you can access if you experience some kind of emergency that involves breaking your laptop or losing your backup drive). Bear in mind that you can use an iPod or MP3 player as a back-up computer hard drive, if you have one with plenty of extra space. Even if you don’t, it might be worth the investment to buy a used 16 GB iPod simply for storage purposes – iPods are about the slimmest, most lightweight, and hence most easily portable hard drives on the market. You’ll have no problem making room for one in your carry-on or laptop case.

Plan to Work On and Offline

The Cloud is the traveler’s friend, giving you emergency access to your files if you end up having to reach them from someone else’s computer, but don’t rely too heavily on the documents you’ve stored in Google Documents or Dropbox or in a Huddle workspace. While you’re traveling, those documents are there as emergency backup. Your working documents are the ones you have with you, the ones you can access and continue to work on offline, during times of spotty Internet access. Plan to work offline most of the time, and have a plan to make the most of the few minutes of Internet access that you may have here and there. Your plan should include:

1. Remote Access and Data
   • A resident email program on your laptop that will download your email for you to read and respond to offline.
   • A travel email plan to keep you from getting bogged down reading junk email. You may want to set up a new email account purely for use while you are traveling. Then, configure your current account to forward only those emails that you know you will want to see. Or, arrange for an assistant or virtual assistant to check and respond to your email for you, forwarding to you only those emails that urgently require your immediate attention.
   • A remote access plan to give you access to your home or office desktop computer while you are away. If you forget to bring a file that you have on your desktop, it may save you enormous time and hassle to be able to access your home computer. With a program such as LogMeIn or TeamViewer, you can not only pull up the files on your desktop from a distance, but you can also attach a file from your desktop to an email message – which can be very handy when you get a panicked call from a colleague asking if you have another copy of a document that you finished and sent off two months ago. Some types of remote access software will let you network your various devices – your desktop, your laptop, your mobile phone, or even a flashdrive, so that you can easily access files on any device from any other device. However, if your needs are more limited, and if you are running Windows, you may find that the built in Remote Desktop Connection in Windows is enough for you – check in the Accessories folder of your Start menu.
   • A program like Mozilla Firefox’s Read It Later add-on, which will allow you to save interesting sites on the Internet to a list that you can refer to when you return home and have time to putz around on the Internet again.
   • A program such as FeedDemon that will download updates to websites that you regularly read, such as newspaper websites, for you to review offline.
2. Plan Your Collaborations

If your profession involves working closely with several colleagues, you will want to come up with a plan for collaborating with them from afar. Fortunately, this is not difficult, as many people collaborate from a distance full-time these days, even when not traveling. The basics of your collaboration plan might include:

• A shared online workspace, such as Huddle. A workspace such as this can be a centralized way to do many of the ideas that I’ve suggested individually – many such programs offer whiteboards, file sharing, telephone conferencing, and can integrate with calendar programs.
• A place to store shared notes and documents. This could be the shared online workspace mentioned above, or it could be something simpler, such as an Evernote or Stixy account that you set up for a particular project. An Evernote account will allow you to store notes, webpages, copies of pdf documents…anything. Or you could set up an online Wiki file for your project, allowing all the members (or just particular members) of your team to make changes to your project guidelines, for example, as needed. Evernote is set up for individuals, but Stixy is meant for teams of people collaborating together.
• Try using online collaborative brainstorming or writing software, such as Wridea , Writeboard, ReviewBasics, or EditGrid – there are many such applications out there, and quite a few of them are free. Some of these applications, such as Writeboard, can also be used by an individual to save multiple versions of a document, making it easy for you to roll back to an earlier version if necessary.
• You might want to set up an email newsgroup, such as Google or Yahoo Groups, to allow you to send information and updates about your schedule to many different colleagues simultaneously. Or have your friends, colleagues, and family members follow you on Twitter, and tweet to your network when you need everyone to know something that will fit into a short tweet. But be careful about publically available tweets when you are broadcasting potentially private information, such as dates when you will be away from home.

Finally, for colleagues, friends and family members who need to know your travel schedule and itinerary, it just makes sense to post your travel details on an online calendar, such as Google Calendar, that you can grant access to as needed. That way, if you are out of touch (on a plane or away from an Internet access point), your colleagues can still check to find out when you are due at a particular location. If you are using a shared online workspace such as Huddle, you might want to post your travel itinerary there, instead.

Happy travels!

Ripley Daniels is an editor at Without the Stress, a passport, travel visa, and immigration advisory firm located in Los Angeles.

Posted by Mike King under Business | 6 Comments »

There is a lot of advice on the internet about preparing for interviews and how to answer specific questions and while much of that is useful, there is not that much content out there that helps with the small behaviors that make a big difference in an interview.  I’ve been hiring and interviewing people now for over 5 years and I have paid close attention to the signs that people exhibit in their interviews to reveal what they are really like.

Behaviors of a person speak a lot louder than words as it is very hard to change your behaviors on the spot, unlike prepared answers, which are easy to remember and be prepared for.  Behaviors will take time to practice, make a much bigger impact and its important to know what behaviors work well in an interview so you can practice them in advance and learn the techniques as habits.  In fact, many of these behaviors are great to have for general business interactions, not just interviews so they are well worth learning.

It seems I have an amusing story on just about every one of these items where someone does very poorly in an interview and it shows clearly their lack of preparation and/or poor behavior habits.  So, I hope you learn something from this list, it was fun to make and highlight the things I’ve seen and now look for in the interview process and I truly hope they help you in some way. Please add your own ideas in comments, add a story about one of these or any remark about interviewing behaviors.

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Interview Tips – Prepare for a Good First Impression

1. Take a shower, you want to smell neutral
2. Be clean shaven or at least freshly trimmed
3. Use a mint or breath freshener instead of chewing gum
4. Go VERY light on any perfume, deoderant or cologne, you don’t want it to be noticed really
5. Dress above the normal dress code, if any.  When in doubt, overdress
6. Wear black dress shoes that don’t stand out, and polish them if they need it
7. Be early.  Late for an interview without at least 30 minutes notice has no excuse
8. Never arrive more than 10 minutes early. Wait in your car, walk around the block or wait nearby without announcing yourself too early
9. Ensure you are flexible and available for scheduling interviews if you want to be taken seriously
10. Clean up your social media presence and make things private that you wouldn’t want an employer to see.  Trust me, they do look and it can make a difference.  In fact, you should always keep your social media presence professional as there is no way to really remove things, so keep it presentable at all times.
11. Prepare your introduction pitch as you will usually have a couple minutes to introduce yourself, your background and brief history
12. Practice responding to many typical questions and behavior questions
13. If given a choice, always avoid an interview over lunch.  Its messy, complicated and much riskier to leaving a good impression.
14. If you have a phone interview, still dress up, smile and show enthusiasm even if they are not in the room to see it because they will hear it instead!
15. The first couple minutes are often casual just as you are getting comfortable.  Lead this if possible (but only for a couple minutes) to show confidence and to prevent any awkward first impressions.

Interview Tips – What to Have / Bring With You

16. Bring copies of your resume
17. Bring a few sheets of paper to make notes on
18. Bring a quality pen for writing with
19. Have your own notes and preparation in a small, thin notebook or on index cards
20. A simple, small bag but absolutely no electronics, laptops, large project samples or excess papers
21. Leave your phone turned OFF, vibrate is still distracting and can be heard so simply turn it off
22. Leave your phone out of sight and do not check it, even while waiting
23. Better yet, leave your phone in your car and not on your person
24. Have your references ready and a sheet to provide in case you are asked for them
25. Do your research to bring some knowledge about the companies vision, products, recent news releases and changes to the business
26. Also, gain knowledge of major competitors and recent important activity in the industry

Interview Tips – Personal Behaviors

27. Be friendly to EVERYONE you encounter while waiting for an interview, as you never know who you might meet
28. That includes smiling at people you see
29. Chat with the receptionist, be friendly
30. Read any company literature available while waiting, not a magazine.  Things like pamphlets, awards, posters, etc.
31. Note any questions that arise from what you read or learn from chatting with people before the interview.
32. Introduce yourself professionally, state your full name and a brief comment or pleasantry such as “Nice to meet you”
33. Always clarify the pronunciation or name you heard if you are unsure, so that you can use it again.
34. Ensure you remember the person’s names you are introduced to
35. Learn to shake hands professionally and never give a weak frail handshake
36. Look a person in the eye when you meet them and shake their hand
37. Maintain appropriate eye contact and well all interviewers equality when not answering a direct question
38. Keep excellent posture
39. Lean forward a little to stay attentive and show interest
40. Keep your hands/arms in your lap or on the table, never cross them or fold them behind your head
41. Its OK to cross your legs, but men, its not OK to rest your foot up on your knee
42. Breathe deeply and calmly to help you relax
43. If you forget something or don’t understand, just ask the interviewer to please repeat it

Interview Tips – Interaction and Communication

44. Ask where to sit or wait for instruction on where to sit
45. Accept any offer for water if you don’t already have some, but don’t complicate it with coffee or special instruction
46. Elaborate in your responses, an interviewer learns the most by how you describe things and respond
47. State you need a moment to think, when you need a moment to think, don’t just sit silently
48. Be honest, yet positive.  Any lies are easily detected by a good interviewer, trust me
49. Also be yourself and let your personality expose itself as you interact, there is nothing worse than someone not believing you were authentic
50. Know every word and detail on your resume, expect to be asked to explain something from it
51. Reword a question or a response if you don’t understand or are not being understood
52. Ask after a short responses if they would like you to go in to more detail (if you have more you could add) instead of just going on and on
53. If you have questions, ask them during the interview if that topic comes up, but don’t direct the interviewer off topic, they DO have an agenda and you don’t know it
54. Let the interviewer stay in control of the interview, they want to get their questions answered before having to answer yours
55. Look to identify the interviewer’s communication style and behavioral style (such as the D.i.S.C. model) to better understand what they may be most interested in
56. Show some enthusiasm as you communicate and in your responses especially




Interview Tips – Answering Questions

57. Listen carefully and patiently for an interviewer to finish their question, NEVER interrupt!
58. Think for a moment about what they are really asking for before you dive in and answer what first comes to mind
59. You should always strive to use examples or stories in your answers to show practical application, not just knowledge
60. Be vulnerable with the weakness question.  Lame weaknesses often considered a positive is a bad answer.  Put something realistic and tell about how it has been a struggle, which you are changing and what you still need to do about it.  Don’t fake or discount a weakness as something easy to fix, as that is a very weak answer.
61. Make sure you highlight strengths not on their own, but why they are strengths in your mind for this specific job.  Your strengths must be useful in your role and fill a need or they are not advantages.
62. Tell me about yourself is that exactly, yourself.  Not your job history and work experience, but you, as a person. The questions about your work history are coming.  It’s fine to focus your answer on work related things, but talk about your interests, career shifts or major changes / decisions and things that are important to you.  Your background, major travel history and other personal items may be of interest and give insight to who you are, but don’t get deep into unrelated topics like family, hobbies, sports, etc at this point, since its usually early in an interview that this is asked
63. Salary expectations should never be shared until you have an offer.  Simply state you will consider any competitive offer and expect it to be comparable in the industry
64. Use questions to show that you are well prepared and you researched some thing about the company to form your questions from
65. Its best to admit when you don’t know something or can’t answer a question, instead of given some vague or incorrect answer pretending you are right.  You’re not fooling anyone.
66. Highlight transferable skills in your responses if you don’t have a lot of experience or relevant experience and express your confidence that you will apply and perform in a new area
67. Often interviewers ask two part questions to see if you were listening and respond to both.  Make sure you think about answering both parts and don’t loose sight of a second part if there is one.
68. When a question comes up that you don’t know the answer to, this can be a great opportunity to assure them that you would love to learn more about that for the role and expand your experience
69. Don’t assume people know acronyms or organizations you mention, always ask or elaborate on what things are to ensure they understand your responses
70. Never bad mouth previous companies or co-workers, if there were negatives to address, make it specific about a decision, strategy, shift in process or some other behavior, but not personal.  Only use something like this if you are answering a question directly or it is used to demonstrate overcoming that particular obstacle.

Interview Tips – Asking Questions

71. Absolutely never, ever ask about compensation, benefits or bonus in an interview.  Those discussions come once you know they want you or have an offer for you.
72. Ask questions that are a level above the specific role you are applying for to show you can think beyond the expected role.  Think about things your boss would be interested in or looking for and ask questions to have them answer something they are familiar and passionate about.  Showing interest in things they are interested in is best here.
73. Ask questions that fit their D.i.S.C. behavioral (or another personality) profile you detect during the interview, to ask what interests them most
74. Ask about events or news releases about the company to show you’ve done some research but ensure it is a meaningful question that you genuinely want to know about and discuss.
75. Plan your questions to be a discussion with several more short probing questions
76. Have questions to ask  that cover multiple areas: the business itself, products or projects you’ll be involved in, responsibilities and the role itself, the work culture and environment, expectations and performance
77. Use open ended questions, not closed questions since they can be awkward and come across shallow and meaningless to the interviewer
78. Asking questions about something you learned during the interview or read while waiting can show your curiosity and intelligence if the question is suitable
79. Don’t ask excessive questions and focus on the most intelligent ones.  Instead of going on endlessly with questions, state you have more questions but would be happy to ask them at the next opportunity or at another meeting.  This shows you respect their time and they will either agree or let you ask more (which is a sign they want to learn more about you, a good thing!)
80. Use questions to show that you are well prepared and you researched some thing about the company to form your questions from
81. Experience questions can often be answered with examples from volunteering work or clubs or sports.  Think about ways to highlight outside areas and if possible, tie that behavior back to the workplace as well.

Interview Tips – Closing and Exiting



82. Ensure you restate with enthusiasm that you want an offer and how you will best contribute to the company if you get one
83. Tell them you would love the opportunity to discuss more, meet other team members or see some of the work environments or products if applicable
84. Get contact details and permission to contact any of the interviewers if you have more questions
85. Ensure you thank the interviewers for the opportunity to meet, again stating you hope to proceed and am exciting to come back again
86. Shake hands when you leave and wish them politely to have a great day
87. Leave promptly when the time comes and show you respect their time by not dilly dallying around and wasting any time

Interview Tips – Follow Up

88. Assess your interview immediately after leaving
89. Note all the items or skills that were of particular interest
90. Prepare any extra comments or questions about those important areas for the next opportunity with them
91. Review what questions you were not prepared well for, or found difficult to answer
92. Write out and practice answering those questions again
93. Note what further information or questions you have before you would accept an offer
94. Contact the interviewer the following day as well as anyone else you met and got contact details from
95. Be polite, thank them for the time to meet and restate why you can fill the role and that you are wanting to proceed to the next stage or receive an offer
96. Include a new example (if brief) about how your skills or experience will fill the role or a specific need you learned during the interview
97. Never push the interviewers for an answer when following up, but don’t be afraid to call several times.  Things get in the way all the time and can delay an expected hiring process.
98. Make sure you have voice mail with a personal greeting recorded so any call backs hear your voice directly
99. Always follow up with any call backs and offers, even if it is not what you want.  Be honest and discuss options or changes that would convince you or why you have made a decision one way or another.
100. Call all of your references you provided to give them a heads up about the interview, the company they can expect to call and if there are any points you recommend they share if appropriate.

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Posted by Mike King under Business | 24 Comments »